Alarm at 2:30 AM woke me up. Went to brush my teeth and grabbed a cup of tea. 10 minutes later, the cab driver gave a miss call. By 3:00 AM I was on my way to the office. The Australian shift (Or the Graveyard shift) pissed me off a lot. Used to get dressed and then sleep so I could wake up and board the cab that early in the morning. Most " Call Center Employees " would have gone through the trauma called Graveyard shift at least once in their career. This is a tale of one of them - "I". Most of you probably know how good we are (people from Bihar/Jharkhand/UP) in spoken English. Not because we never learnt but because we never practiced in the real life. For us, English was an optional subject and clearing it in the exam was not even mandatory. From that kind of environment to an International BPO - as we call it - was a tough journey. Couldn't clear the first attempt of voice and accent training in 2007 as the Mother Tongue Influence caught me there. I am s